As a fellow marketer, I bet we both can agree that it seems like we can never get caught up with emails. Our inbox is flooded with random people or businesses trying to gain our attention. As we skim past every subject line and choose which emails to open, which ones to actually read, and which ones to simply delete, we quickly determine the ones worth our time. If we do it, your consumers do, too. Your email marketing efforts need to be focused on what’s going to attract your consumers to open, click, and buy your products.
To do this, integrating your Ecommerce store to your email marketing platform correctly is the first step. The data you need to increase your sales will then automatically populate. You’ll begin capturing their purchase history, following their path to your website, and learning more about the people they are such as their demographics, geographic location, and interests. Before you start seeing an impact on your ROI, you need to learn what to actually do with the information you now have.
Simply because you sent out an email, doesn’t mean you will actually get every customer to open it– We know this. Find out what makes them more inclined to open and interact with your email. A/B testing is the perfect way to do so. This is when you change one variable of an email and see which one performs better. You can test the sender’s name, subject line, send time, copy inside the email, and imagery (videos, gifs, etc.). Does a more blunt, factual approach work for your customers or do they enjoy more humor? Whichever email generates the most sales is your winner!
In a study completed by eMarketer, it was found that B2C marketers who leverage automation have seen conversion rates as high as 50%. Automated emails are reminders and follow-ups of a recent consumer interaction. One of the most important automated emails is an abandoned shopping cart reminder. eMarketer also reports that an email notification about an abandoned shopping cart receives a 40.5% open rate. You know they’re interested, so tell them they need it and don’t let them forget.
Whether you’re sending an individual email or an entire email campaign, it’s important to analyze the results. How do the open rates and click percentages compare to industry averages? How many unsubscribed from receiving your emails? How many sales did it generate? What was its average dollar sale compared to your other emails? Find out why a certain email performed better (or worse) than another. Constant analysis allows for constant improvement.
Perfect your email marketing now so you can start the New Year with just one more way to improve your ROI.