Improving Customer Experience Management

Improving Customer Experience Management

Do you know what keeps your customers happy and returning after their first purchase? No matter what the product or service is, that magic that...
Sales Enablement: Perception Vs. Reality

Sales Enablement: Perception Vs. Reality

One of the quirks of American English is the ambiguity that arises from our use of slang. If I say something is "cool" or "hot", I could be referring...
A Beginner’s Guide to Customer Relationship Management (CRM) Software

A Beginner’s Guide to Customer Relationship Management (CRM) Software

“The secret to all victory lies in the organization of the non-obvious.” -Marcus Aurelius You don’t need to be a Roman emperor to...

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