Social media has exploded exponentially the past few years. It started off as a way to share a conversation with a colleague (Facebook), share music with a friend (MySpace), or write all of your personal thoughts in a public diary (Every platform?). But, it has grown into a marketing tactic to allow businesses to get their products or services seen and in the right hands. With how simple it is to click “Buy”, it’s now crucial for businesses to maintain active social media accounts. If you haven’t come to this realization, you’re falling behind.

Creating an account and “posting” just isn’t enough. How do you create worthy content for your customers? How do you portray that your brand is the best to new customers? How do people even find what you’re posting!? With the right advice, this can all happen in no-time.

First Things First: Build Your Organic Reach

With Facebook’s new algorithm, it has become harder to build your organic reach, but doing so will only expedite your social success. Share a mix of intriguing content letting users discover not only helpful tips or information about your industry but allow them to get to know your business and your employees. Customers want to get to know YOU, your employees, and your personality. Any business with a strong company culture can soar on social media, no matter which industry you’re in. If your not an old, bland company, prove it.

Wendy’s strong social media presence gets everyone talking, even their competition.

— If people like your content, this can also help your search engine optimization (SEO) efforts, too! Social posts can be found in search results. —

Make It Known You’re There to Help

When someone messages your company on social media, do you reply? Do you wait days to respond? Do you have an automated message setup and think that’ll suffice? Customers want to speak with one individual, real human being NOW. A bot or automated response may be a time saver and at times, helpful, but it won’t do anything for the customer and in turn, your business. Most feel more comfortable writing to a business rather than calling about a question. Make it known that no matter how they reach out, you care enough to respond. So start getting those responsiveness rates up on Facebook!

Spend Money Where It’s Worth It

While growing your accounts organically is important, there’s nothing wrong with putting money behind the posts that are worth it! In fact, it’s important! There are several opportunities across all platforms that, depending on the scenario and the goal, you should put a few dollars behind. Facebook advertising can benefit almost every business. For this reason, Facebook offers many opportunities to do so such as Boosted Posts and Facebook Advertising. There even is a special, additional way for local businesses to expand their reach. Before you start spending money, think about what you’re trying to accomplish, what will resonate with your audience, and how much should your company spend on this ad? You’ll be surprised how little that cost could be.

Build a Brand Worth Talking About

Building your online presence is an ongoing process and takes a lot of time. While these tips will get you started, there’s much more you can do! If you still don’t see that you need to combine social media with all your other marketing efforts, let’s have a chat – especially if you’re a local business.

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