For 2016, Statista reports that 78% of U.S. Americans have a social media account. You can assume that most of your customers, clients, and employees are all part of this percentage (because really, who doesn’t actually have a Facebook?). So, reaching your customers through social media marketing should be easy… right? Not exactly. Most of us aren’t on every social media platform, so picking any random one will not guarantee you’ll reach the right people. Utilize the ones that your industry’s audience frequently uses while creating a social media marketing strategy to raise brand awareness and connect with your customers.
Let’s find out. Are you using the right social media channels for your industry?
Within the home and garden industry, your job is to create a beautiful space for your customers. This should easily be carried over onto your social networks. A unique social channel that works extremely well to aid in becoming a thought-leader of this industry is Pinterest. Pinterest is essentially a way to organize your innovative ideas and thoughts. Whether you design home decor or landscaping, you can create specific Pinterest Board’s based on certain areas of the home or by specific locations. Better Homes and Gardens has created 185 today of everything from holiday boards, to casserole dishes, to one called “Let’s Get Organized.” Users can follow the page itself or only the boards that pertain to them.
Instagram works great for companies who offer entertainment, lodging, and tourism locations. It is used for sharing a feed of videos and pictures that can be edited directly on the application. One piece of advice when creating a strategy for Instagram is to maintain the same look throughout each post. This could be one particular filter or border for every picture you post. While this is not essential, it does help with brand consistency. Staples, an office supplies company, simply adds their branded Staples’ name to the right-hand corner of each image.
Most non-profits have a lot of freedom on how to promote their services. Snapchat offers a lot of room for customization and building brand awareness that can definitely be taken advantage of. First off, a non-profit location could design a geotag that can be used by its guests when they visit. This will allow friends and families to see where they are volunteering and visiting. Another idea would be to allow a few departments access to the Snapchat account. If it is an Animal Rescue League, the head of the cat room, kennels, and any other department can easily share the adoptable animals and the day-to-day routine of what it’s like to work there.
Ecommerce and retail businesses where you are selling a variety of products should be simple to run Instagram, Snapchat, or Pinterest for. Michael Kors, an apparel and accessory retail store, sticks to a common theme for a certain period of time. The company will take a seasonal color or pattern and promote it in roughly 8-12 photos before moving on to another one.
While this blog is focused on one particular social media platform per industry, you should never only devote your time to only one social media platform. Take the time to create a plan for a few social media accounts that will work best for you company and will reach your target audience. Common social platform, such as Facebook and Twitter, are two platforms that any industry should be utilizing since they are the most common for all demographics and businesses.